Andrews Building Service Quality Control Programs
Our quality control program will give our clients a better understanding of how we're trying our best to ensure that they get the best service we can give them. There is no such thing as a perfect janitorial company, and even the best cleaning services may not be able to make all their clients happy all the time, but we want our clients to know that we continually do our best to strive for the high standards we know you expect, and that we expect of ourselves.
Hiring & Screening
When we interview people, we look for applicants who are highly motivated to do janitorial work, who have the right attitude, and who have the necessary abilities we are looking for. The person we hire for the job is screened thoroughly. We check up to three references, and for some clients we also do background checks after we have hired the person. We look for employees who prefer to work evenings, who have a good work history demonstrating trustworthiness and reliability, and they must have good references from previous employers that confirm the traits we are looking for in our employees. Thorough screening is the first step to reducing turnover and finding people who will do well at janitorial.
Thorough Training
It's not enough to just show a new employee how to clean. We try to thoroughly train our people by demonstrating our methods, by observing and correcting the new employee's work, by requiring that they read our Training Manual & Employee Handbook, and by following up with supervision and reinforcement training when needed. We follow a checklist of training categories to ensure that nothing gets missed.
Supervision
We supervise our new employees frequently to ensure that they understand what is required of them and so that they learn to do quality work. After they have proven they can be reliable and trustworthy, we continue to inspect their work on a weekly basis; more often depending on the difficulty of the building and the performance of the employee.
Good Communication
Showing respect, being supportive and clearly communicating expectations is very important to a positive working relationship and for getting good performance from employees. Most people do better work when they are treated with respect and are recognized for their hard work and for the contribution they make. We continually make efforts to keep communication lines open to our employees for their input, or should they need to express their concerns or grievances. Employees should feel safe to air reasonable grievances without retaliation from supervisors or management.
Performance Incentives
We try to offer significant incentives to our employees to reduce turnover and make their work more rewarding. We pay a higher than average wage for janitorial in this community through our bonus system for quality work and reliability. We offer opportunities for advancement to employees who are motivated and able to take on more responsibility and move up to a supervisory or floor work position.
Proper Equipments and Cleaning Supplies
Cleaning personnel cannot clean efficiently and well without the proper equipment, tools and cleaning products to help them do good work. We want our employees to take pride in their work. When they know that they have the best tools and products at their disposal, it encourages them to do better work. We make a huge effort to keep our carts clean and tidy and the janitorial supply areas organized. Cleaning tools should be in good condition, and most importantly we service our vacuums regularly to ensure that they are in good condition. A damaged or improperly cared for vacuum will not adequately remove dirt from carpets and mats.
OSHA Compliance and Ergonomics Awareness
We make sure that our cleaning products are properly labeled and that SDS forms are at each site along with very specific building specifications. We educate our employees to understand what cleaning chemicals they use, and how to work safely and avoid illness and injury on the job. We have had very few on the job injuries over the 21 years of our company has been in business. This is something to be very proud of in this industry. We want our employees to be safe and to be able to do janitorial work without risk to their health and well-being.
